People
Our biggest strength is our people. With an all India presence of 1000 plus trained and dedicated team, TLC® provides this unique ability with an existing strategic presence in all Tier 1 and Tier 2 cities of India.
Processes
As a leader in the space TLC® operates in and the best Indian and global clients in the industry it works with, the best practices learnt over the years have been transformed into tried and tested world class systems and processes.
Technology
TLC® invests continuously in technology with ongoing research and enhancement of our customer loyalty software that complements our Outsourcing Services Business and is committed to support our systems and processes.
TLC® is a marketing company and works with clients as partners to provide customized, cost–effective and long-term marketing solutions that result in satisfied customers. We specialize in the hospitality industry and work with leading hotel brands in India.

We are the leading company for customer relationship management (CRM) initiatives for hotels in India and specializes in the outsourcing of customer loyalty programs like food and beverage membership sales, Booker and Frequent Traveler Programs. We have our own technology division which supports our IT based call centers and data management services. We have a national presence in India covering all major locations with over 30 offices and almost 1000 people.

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