Incredible case studies

Incredible Journeys


Case Studies

Customer Experience

TLC DigiTech has its own resources in the front of the house for many luxury hotels in India through Club Ambassador representation. Our teams are well trained, well groomed and follow all hotel rules and policies. Our contact center teams manage high net-worth customers through omni channel contact. Our ability to handle high end customers is second to none.

ihcl itc hotels marriott international The Leela Hotel

Longevity


The quality of our delivery is demonstrated by the longevity of our relationships. Our teams endeavor to innovate and add value year on year to build long term relationships with our clients. Many of our relationships are over 15 years and counting.

IHCL Marriott International Radisson The Leela

Partnerships

Our partnership teams work to enhance the market size through bundling of our subscription and voucher products. A successful example of this is our relationship with HDFC Bank, where our subscription and voucher products are bundled for their high net-worth card holders, including Infinia, Diners Black and Regalia.

Axis Bank Hdfc Bank Kotak

Integrations

Our solutions are integration free with the customer app and a backend fulfillment app, much like car rental companies like Uber etc. We can do audit proof transactions and benefits management without complex and often time consuming integrations. This results in a quick turnaround and timely completion of deliverables.

MuleSoft

Monetization

TLC DigiTech owns all the IP on its tech platforms and our front-facing customer solutions focus not only on acquisition across multiple channels through the use of promo codes but also ongoing engagement and monetisation.

Database Monetization

Digital Content and Interactions

Our design, digital and tech teams work together to create magic. We use Adobe stacks integrated with our CRM to track and deliver digital content. Do read the article about us on the Adobe global site here.

Digital Content and Interactions

Work with the Best

At TLC DigiTech, we work with the best luxury hospitality brands in the world. Come join our team and specialize in delivering incredible customer experiences.

Join our learning organization