Customer Care Associate

1+ Years | Full Time | Delhi

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Role And Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call centre database in a comprehensible manner.
  • Frequently attend educational seminars to improve knowledge and performance level. 8. Meet personal/team qualitative and quantitative targets.

Desired Profile

  • Previous experience in a customer support role.
  • Track record of over-achieving quota.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities and manage time effectively.
  • High school degree
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