Page 9 | Job Description

Disrupt the normal with us

Senior Salesforce Administrator

5+ years of experience | Full-time | New Delhi

Role And Responsibilities

1. Design, setup and maintain Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.

2. Mobilize business change by leveraging Salesforce to enable fit-for-purpose scalable business solutions to meet the company’s needs.

3. Develop Salesforce platforms to meet ever-changing needs of the business.

4. Configure page layouts, workflows, document templates, record types, & data fields.

5. Create and update users, reports and dashboards to track pipeline/stages for management visibility.

6. Create validation rules, approval process, workflows, process builder knowledge in generating reports and dashboards using tools like Apex Data Loader, Import Wizard etc.

7. Data Loading using SFDC Data Loader & work on CRM applications like Data Exports & Imports.

8. Create Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.

Desired Qualifications

1. 5+ years of experience as a Salesforce.com administrator.

2 . Salesforce.com Admin (ADM201 and ADM211) certified.

3. Sales Cloud, Service Cloud and Developer certifications preferred.

4. Strong understanding of the platform, with the ability to build custom apps and objects, formula

fields,workflows, custom views, and other content of intermediate complexity.

5. Strong understanding of Salesforce.com best practices and functionality.

6. Experienced in configuration, customization, custom objects, custom fields, page layouts, tabs on

Salesforce.com.

7. Experience in SFDC related technologies such as Apex and Visual Force.

About TLC

TLC DigiTech Pvt. Ltd.(Formerly TLC Relationship Management Pvt. Ltd.) (TLC) is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention and loyalty. We have domain expertise in the travel and hospitality space.
Set up 20 years ago, we have a pan India presence and a regional presence in the Middle East and Africa. With our corporate office in New Delhi, we have a team strength of 600 plus people and bring a culture of innovation to deliver excellence. Our teams including Design, Tech, Digital, Support, Contact Centers provide a unique single window solution to our customers.

Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact Centre’s are integrated with voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS.
TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest levels of Information Security with an ISO 27001 certification. We are members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet etc.

Details on the company are available on www.tlcgroup.com. Our Membership details are available on www.hotelmemberships.com. TLC managed websites include www.clubmarriott.in, www.diningprivilege.com and TLC Apps include Club Marriott South Asia that can be downloaded from the App Store or the Google Play Store.