Own and control direct costs pertaining to the sales delivery, primarily human resource
related.
Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead
generation marketing opportunities for member acquisition, review the membership product,
scripts and narrative to the customer and provide feedback from the voice of the customer.
Support TLC Tech products success in your area through advocacy and training
Cultivate a good working relationship with the hotel / client teams with a positive
narrative
on the Program contribution and its performance for the benefit of the hotel
Collaborate with the Hotel / Client teams to identify and implement opportunities for
growth
including bulk, partnerships and retail databases for enrolment and increased footfalls from
Members through their sales and marketing networks
Manage transparency to the customer on membership benefits, high CSAT scores and
escalations
on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates
Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and
lead the induction and training of new recruits.
Monitor delivery of KPIs of yourself and your teams
Desired Profile
Bachelor’s degree preferably in hotel, airline of travel management
3+ years of experience with a front-end direct sales role including managing a small team
Lead / deliver revenue growth for TLC membership and subscription business within the
designated area, ensuring operational excellence and client satisfaction.
Maintain systems, processes and a delivery structure by training and augmenting manpower as
needed.
Fair to strong knowledge of the hospitality industry, including hotel operations, guest
services, and technology trends.
Excellent communication and presentation skills, with the ability to articulate complex
technical concepts to nontechnical audience.
Proficiency in CRM software and Microsoft Office Suite.
Strong tech/digital background will be an added advantage
