End to End Solutions.
We Have Skin in the Game.
Image Courtesy: Club Marriott
Services
Luxury Hospitality is the epitome of service standards that sets a benchmark. We have been working in this space for over twenty years and represent some of the finest brands in the world, with our teams liaising with some of the most discerning customers.
We help increase your share of the customers wallet and ensure customer loyalty and delight. Talk to us and find out how you can use our services to manage customer life cycle, create meaningful interactions and monetise data at various digital touch points while delivering the highest level of customer experience.
Digital Marketing and MarTech
Website Development
Website development: UI / UX and implementation
www.clubmarriott.in | www.diningprivilege.com | www.gourmetclub.co.ke | www.dliteplus.com
Mobile App
Implementation of Firebase, Adobe Analytics, Branch to track journeys and efficacy of digital interaction
AB testing
Marketing Automation and Campaigns
Component based designs
Email, push notifications, pop ups
Automated journeys on Adobe Campaign
Analytics
Case management and ticketing system
Escalations matrix with TAT
Dashboard reporting and NPS tracking
Social Media & Influencer Marketing
Building digital presence across social media networks and enhancing brand engagements and reach with select influencers
Performance Marketing
Designing and managing digital campaigns for targeted audiences and delivering app installs, leads, followers, brand retention and more
Partnerships
Acquisition | e-Marketplace
TLC DigiTech has the capability to curate offers and programs customized to Partners.
Corporations
Curated memberships with different offers and duration or a voucher package for employee programs, incentives or gifting. Example: Advantage Club
Associations
Reaching out to online and offline networks and promoting customized value propositions. Example: YPOs
Financial Institutions
Bundling of specially curated benefits package or memberships for high networth customers and card holders, for acquisition or as milestone incentives
e-Commerce
Showcasing and promoting third party products on our apps and websites to reach a high-end, captive and targeted audience
Contact Centre
Omnichannel Connect
Services include outbound voice, multichannel inbound and focus on customer acquisition and life cycle management
Focus on Customer Experience
Trained core teams managing an extremely high profile customer base of top hotel companies with high level of compliance and quality checks
Technology
Salesforce Service Cloud with omnichannel integration including WhatsApp, Facebook Messenger, email, chat and voice
Processes and Tracking
Case management and ticketing system
Escalations matrix with TAT
Dashboard reporting and NPS tracking
Learn with Us
Join our young innovative teams and learn how to deliver cutting edge digital outcomes to the digital first customer.